
School’s out but she
can’t wait to get to the library. In the corner of the room, past stacks of
books on biology, is a safe where 9th and 10th graders deposit their mobiles at
the start of the day. She signs in the ledger and grabs her mobile, identifying
it by the diamante-encrusted initials on the back of the case: LV. Layla V. is
a Class X student.
“In the car,” she
writes to her mother on WhatsApp. It’s a picturesque drive from the heart of
colonial Mumbai in Fort, past the Art Deco buildings that line the Marine Drive
and onwards to the big bungalows on Malabar Hill. She doesn’t look up.
Her eyes are glued to
the screen. Notifications keep piling up. There are over 50 unread messages on
WhatsApp, dealing with the mundane and formal: tuition timings for upcoming
exams, after-school practices, and a busy family group that she’s put on mute.
There may be the odd alert on Facebook and on good days a few hundred likes on
Instagram but the banter, the time-pass takes place on Snapchat.
This week everyone on
Snapchat is talking about Coachella, a music festival in the deserts of
California. A friend sends a snap suggesting a Coachella-themed house party.
The message disappears as soon as she’s seen it. She replies with a 10-second
video message that too will disappear into Internet oblivion.
When she’s done
streaking—sending one video message after another—Layla clicks on Kylie
Jenner’s, the youngest member of the Kardashian-Jenner brood, story. Kylie has
coloured her hair neon-highlighter green, she’s hosting a star-studded party on
the sidelines of Coachella with her sister Kendall, she’s zooming in on her
breasts while Pia Mia’s hit song plays in the background.
Layla clicks on
Alessandra Ambrosio’s story. The Victoria’s Secret model is already in
Coachella Valley in the Victoria’s Secret Angel Oasis with a group of models.
Then on to Martin Garrix, the superstar DJ who is backstage performing a sound
check.
“I feel like I’m there
with them,” Layla says.
She clicks on Discover
in Snapchat and watches Snapchat’s broadcast from the festival, a series of
edited 10-second clips. It reads: “Coachella Festival Fashion: Playing Dress up
in the Desert”. Women in barely-there skirts and cowboy boots talk about their
outfits, someone with purple hair gives a 10-second tutorial on how to make a
French braid, and snaps are accompanied by one-liners: “even unicorns exist
here” and “emoji pants are the new flower crown”.
That’s the promise and illusion of Snapchat: A corner of the Internet that’s erasable, that can be forgotten.
In the spirit of
Coachella, Layla embraces her inner bohemian and takes a selfie with Snapchat’s
flower crown filter. She scribbles on top of it: “LIT”. “Saying cool is
so passé,” she says and sends the snap to her best friends list, unfettered by
whether she looks perfect. It is more real; raw.
“Nothing lasts
forever,” she says.
That’s the promise and
illusion of Snapchat: A corner of the Internet that’s erasable, that can be
forgotten.
For the
well-acquainted (read: millennial and Generation Z) snapping is simple: the
app’s landing page is the camera, an icon in the corner flips the camera for
the selfie-generation and snappers have the choice to embellish their selfie
with playful graphical flourishes such as bunny ears and voice changers, morph
their faces into tacos or face swap with Donald Trump. This led Farhad Manjoo
of The New York Times to write that the app was among several
that were “creating a charming alternative universe online—a welcome form of
earnest, escapist entertainment that makes you feel warm and fuzzy inside.”
“Snapchat isn’t about
capturing the traditional Kodak moment. It’s about communicating with the full
range of human emotion—not just what appears to be pretty or perfect,” wrote
co-founder Evan Spiegel in a blog post on snap.com on May 9, 2012, the day the first
prototype aimed as an alternative to existing social media was launched. After
hearing “hilarious stories about emergency detagging of Facebook photos before
job interviews and photoshopping blemishes out of candid shots before they hit
the Internet (because your world would crumble if anyone found out you had a
pimple on the 38th day of 9th grade),” Spiegel thought, “There had to be a
better solution.”
One day you log in and you realise this is not me. Everything you’re posting you’re doing it in the context of everything you’ve posted before. Let’s delete everything, save the stuff that’s important and then you only have to organise the one per cent that’s worth keeping.
Evan Spiegel and Bobby
Murphy found the answer in ephemerality. They disrupted Facebook and Google’s narrow-minded
devotion to the “Online = Offline” culture. In contrast to the merger of online
and real-world identities occurring on social networking sites, there was merit
in anonymity. In an interview to The Telegraph in 2013,
Spiegel talks about the how digital and physical worlds have become one and the
same largely due to smartphones.
“One day you log in and you realise this is not me. Everything you’re posting you’re doing it in the context of everything you’ve posted before. Let’s delete everything, save the stuff that’s important and then you only have to organise the one per cent that’s worth keeping,” he said.
It was this streak
that led Spiegel and Murphy to develop Picaboo with Reggie Brown (a fraternity
brother at Stanford who came up with the now iconic logo and has since been
booted out with a $157.5 million compensation) in a Stanford dorm in April
2011. When Picaboo first appeared on the App Store it was described as a game
and in a sense it was just that. Users received a point for every message sent
and everyone could see the three people whom a person messaged the most. Time
and again Spiegel quoted the designer couple Charles and Ray Eames: “Toys are
not really as innocent as they look. Toys and games are preludes to serious
ideas.”
Snapchat at best
attempted to put us in the moment and at worse rewrote the rules of nostalgia
and the way we preserved pictorial memories. There was seriousness in
Snapchat’s gone-in-ten-seconds frivolity: it isn’t just about disappearing
selfies or barfing rainbows but about capturing a moment that can be shared
freely without bothering about the broader consequences of an upload.
Silliness, even thoughtlessness, would never again be dissected. A snap need
not be burdened with the weight of global injustices; it need not be shamed for
its privilege, or suffocated by the demands of political correctness. It would
remain private for a few seconds and then self-destruct. In a world where
everything on Facebook, Instagram and Twitter becomes a permanent part of your
Internet persona, impermanence is golden.
The numbers for the
five-year-old start-up are impressive. On any day, 158 million people are on
Snapchat and on average open the app 18 times a day. This means users are
spending 25 to 30 minutes on the app daily. An astonishing 2.8 billion snaps
are created and shared; 9,000 snaps are shared every second, images and
10-second videos that will disappear after viewing in a digital magic trick.
Sixty per cent of users chat with friends on Snapchat, while there are 10
billion video views every day. Most users are in North America and Europe
though the app is growing in popularity across the world. In March it was the
most searched-for app on Apple’s universe. Most users are 18-34 years old and
engagement levels are higher on iOS than Android. Snapchat claims that more
than 60 per cent of ads on Snapchat are viewed on mobile devices with the audio
turned on.
She was a married
woman, a mother of four and lived two buildings diagonally opposite him. He was
nine years younger and had recently returned after years in Dubai. He was a man
of means and owned a TV store. Often when she came to the balcony, she would
see him smoking with a group of men and passersby would stop to shake his hand.
Over the space of a few weeks, she caught him gazing upstairs with increased
frequency. When their eyes met, she says, she couldn’t break away from his
stare.
These were fleeting
moments of privacy in the sprawling Agripada in South Mumbai, where well-to-do
Muslims live traditional lives, where the mingling of sexes is strictly frowned
upon, and where elderly women hold kitty parties to gossip.
It was a cool evening
in January when she hurried past his store and saw him standing outside. He was
a smooth operator and chucked a piece of paper into her bag. The passing of
notes, often called “chits” and “digits”, in the mohalla was
commonplace. Agripada is the sort of place where falling in love was a hobby.
For days she laboured
over the “digits.” Should she call him? What would she say? When her husband
was out one night smoking sheesha with his friends, and their
children asleep, she called him but hung up on the second ring. She was scared.
What if someone found out? That night when he called her back they spoke for
three hours. She hung up only because her husband had returned home at 1 a.m.
Hers wasn’t an unhappy
marriage despite the fact that she been married young to an older man. Her
husband had always been good to her, their togetherness was a pact of sorts.
She had known of his affairs but had never indulged in one though the
opportunity had presented itself “two or three” times, she said.
So when she replayed
the conversation, of “a WhatsApp that didn’t record everything,” she was
excited and nervous. “Even if your husband goes through every single part of
your phone, he won’t know a thing,” he had promised. She toyed with the idea of
downloading the app for a couple of nights and when she did, he had already
devised a strategy. She would stand by his store and open Snapchat. They would
both open the “Add Nearby” option. To her it appeared as though he had done
this before, a charge he vehemently denied.
It worked and opened
the floodgates for one of the most talked about affairs in this conservative
society. “How can you catch a cheat when there is nothing to see?” asked a
notorious gossip. “First it was BBM then Facebook. But nothing has been as
crafty, as sly as Snapchat,” she said.
They eloped. She left
her four children behind.
From the get-go
Spiegel batted away assumptions and accusations that Snapchat encouraged risqué
behavior. He told TechCrunch that sexting remained only a corner of the
experience; he was “not convinced that the whole sexting thing is as big as the
media makes it out to be…I just don’t know people who do that. It doesn’t seem
that fun when you can have real sex.” He followed it up with an interview
with New York magazine, “It doesn’t actually make sense for
sexting…because you see the photo for, what, three seconds?” He told the The
New York Times, “It’s not our job to police the world or Snapchat of
jerks.”
Others criticised
Spiegel for developing a service that was puzzling to anyone born before 1982
and complicated to use. There are no intuitive buttons on Snapchat, just
cryptic icons and swipe gestures that trigger different functions. It’s nearly
impossible to search for other users unless you know their user names or mobile
numbers.
Snapchat kept
evolving. By the time 50 million photos were being sent a day, Snapchat
introduced video and Spiegel dropped out of Stanford three classes shy of
graduating and relocated to his attorney father’s multi-million-dollar mansion
in the Pacific Palisades. When Snapchat opened its first office, it chose Los
Angeles’ Venice Beach instead of San Francisco’s Bay Area because it was
cooler. By May 2013, Mark Zuckerberg had used the app and Al Gore was raving
about it and Snapchat was attracting serious funding. Zuckerberg tried to buy
Snapchat for $3 billion but was turned away, leading to bitter resentment. The
subsequent labelling of Zuckerberg as the “King of Petty”, as he attempted to
protect his turf, was born out of this. By the time 350 million messages were
being sent, the company introduced stories, short video blogs that had a
24-hour shelf life.
Amid hacking and
leaked email scandals that plagued the app and Evan Spiegel, Snapchat debuted
the Our Stories feature, a grass-roots look into life at the Oscars, the NFL
and pilgrimage in Saudi Arabia.
By August 26, 2014,
Snapchat had one million users and on Halloween that year they ran their first
ad. It was a trailer for a horror movie called “Ouija” and film distributor
Universal Pictures said it was viewed by millions.
Prior to Snapchat, the industry default was to save user data that was constantly culled and re-examined in order to learn, second-guess advertising and product preferences. This is how Google and Facebook operate, a practice that Spiegel has called “creepy.”
Techies value
disruption and Snapchat was rewriting the rules of the game, it was constantly
innovating. Before Snapchat, most online content—be it blogs or tweets—appeared
in reverse chronological order, the most recent post appeared first.
Snapchat’s stories ushered in a natural order: a snapper’s first update was
viewed first and the rest followed, employing a linear narrative in
storytelling.
Prior to Snapchat, the
industry default was to save user data that was constantly culled and
re-examined in order to learn, second-guess advertising and product
preferences. This is how Google and Facebook operate, a practice that Spiegel
has called “creepy.” Spiegel also challenged a law held sacrosanct in digital
media: virality. Popularity online has come to be judged by the speed and pace
with which a post or a tweet travels. Though a snap can be forwarded, its short
life does not allow it to become a viral hit.
Unlike Facebook and
Google, which focus on technologies that advance material based on what’s
popular, Spiegel has moved away from the world of algorithms, of clicks and
likes, relying not on software that decodes a user’s interest but placing bets
on traditional media and old-fashioned editors. “There’s a sort of weird
obsession with the idea that data can solve anything,” Spiegel told Bloomberg in
2015, “I really haven’t seen data deliver the results that I’ve seen a great
editor deliver.”
“Delete is our
default,” claims Snapchat. The truth, however, is more complicated. According
to Snapchat most messages sent will be deleted from the Snap Inc’s servers once
they are viewed. Unopened snaps are designed to delete after 30 days, and
unopened snaps sent to a group chat delete within 24 hours but there is a
warning.
“Snapchatters who see
your messages can always potentially save them, whether by taking a screenshot
or by using some other image-capture technology (whether that be a separate piece
of software, or even simply taking a photo of their screen with a second
camera),” the company says. Third-party apps such as Poke which are widely
available allow users to view and save snaps indefinitely—the auto-deletion
function works only in the official Snapchat app. This is how there is an
account on Instagram called “kylizzlesnapchats” which contains videos and
stills of each and every one of Kylie Jenner’s snaps.
According a complaint
by the American Federal Trade Commission (FTC) in 2014, Snapchat deceptively
told its users that the sender would be notified if a recipient took a
screenshot but any Apple device with a operating system pre-dating iOS7 can use
a simple method to evade the app’s screenshot detection. The FTC alleged
Snapchat transmitted geolocation information from users of its Android app,
despite saying in its privacy policy that it did not track or access such
information. The company settled with the FTC without admitting guilt and
promised to be more forthcoming with its user base in the future. All content
selected by the user to be a part of Snapchat Memories is saved.
There is also a
particularly thorny update to Snapchat’s Terms and Conditions which said
Snapchat has a “worldwide, perpetual, royalty-free, sublicensable, and transferable
license to host, store, use, display, reproduce, modify, adapt, edit, publish,
create derivative works from, publicly perform, broadcast, distribute,
syndicate, promote, exhibit, and publicly display” any content you upload to
the app, “in any form and in any and all media or distribution methods (now
known or later developed)”.
The same document
claims Snapchat “can’t guarantee that messages and corresponding metadata will
be deleted within a specific timeframe”. Agreeing to this gives Snapchat the
right to trawl through users’ personal data and share it with third parties.
Snapchat also has the rights to upload entire contact lists from iPhones
without the users’ knowledge. This matter came to the fore when hackers stole
the contact information for 4.6 million Snapchat users. It gets even murkier
when Snaps are submitted to the Live Stories feature because Snapchat claims
that these are public posts and therefore allows them to be saved indefinitely.
They can be passed on to third-party sources. Facebook and Instagram have
similar terms and conditions but neither has laid claims to a transient
Internet in the way Sanpchat has.
Shirin J. has had the
Internet on her mobile since the age of seven. She may open her laptop once or
twice a week but mostly, she’s connected to everyone on her smartphone.
“I use email like once
a year,” she says.
In class 9, the app
you use matters.
The first app, her
Siri suggestion and Top Hit is Snapchat. She first got on it three years ago
and reminisces about how much has changed. WhatsApp replaced BBM and then
Instagram came along. With that came a lot of pressure to be perfect.
“I once bought a teeth
whitening app,” she says. There is another app called a Facetune which makes
your cheekbones sharper. There was another to make the colour of your skin
lighter but her mother didn’t let her buy that one. Instagram was all about
calculation: how to get the largest number of likes. A paper published in the
journal Psychological Science shows that “likes” activate the same reward
centre in the brain that is involved in the sensation of pleasure and activated
by thoughts of sex or money. For the likes, she had a notebook with hundreds of
captions and before she posted a picture, she would ask at least five people if
she was making the right decision.
In a world full of
apps, she is spoilt for choice. Shirin does her homework with her friends on
Skype, sometimes they have parties with up to five or six people in an app
called Houseparty but for “casual” conversation, there is Snapchat.
“Whereas YouTube is
about following other people, Snapchat is about connecting with other people,”
she says.
Do you read?
She laughs and flicks
her hair. “Do I look like a nerd?”
Storytelling is at the
heart of Snapchat. Snapchat’s editorial team was creating stories from the
Olympics in 2016 to bring its audience a more intimate view of life at the
games. Thirty-five million users watched from USA as Snapchat helped expand
viewership that had hit a 16-year prime-time ratings low on NBC according
to The New York Times.
In 2015, Snapchat
live-streamed Ramzan prayers from Mecca and people across the world could see
stories of worshippers breaking their fasts over iftar and
panoramic views of the Ka’aba where pilgrims performed rituals. Stories were
coming from everywhere: New York and Toronto, Dubai and Mosul. But to keep
people glued to the app, Snapchat needed a steady stream of content.
With this in mind,
Snapchat launched its new media hub: Discover. In an official statement,
Snapchat assured viewers that this would not be a click-bait cash grab but
world-class storytelling that put the narrative first. “This is not social
media. Social media companies tell us what to read based on what’s most recent
or most popular. We see it differently. We count on editors and artists, not
clicks and shares, to determine what’s important,” Spiegel said.
Snapchat thus
encouraged its partners to focus on developing a strong editorial voice for a
younger generation that had forsaken TV for the smartphone. The key Snapchat
demographics are the millennial and Generation Z. The largest Snapchat age
demographic is 18-24, making up 37 per cent of its users. Post college and
early professionals make up about 26 per cent of Snapchatters and about 12 per
cent are ages 35 to 54. Snapchat is not a player in the Baby Boomer, with only
2 per cent of its users over the age of 55 according to the Statistics Portal.
Discover provides
users daily access to stories—text, photos and videos—that are available for a
24-hour period. The company has up to 20 partners including BuzzFeed, CNN,
Vice, Cosmopolitan, Refinery 29 and Daily Mail, making Snapchat a powerful
platform for distributing media content. Discover partners generally post
around 10 videos a day. App users tap on a channel icon to start the stream and
tap again to skip to the next one. If they want to read further, they swipe up
which leads to a longer version of the article but no matter how they click or
swipe, they remain within the app. Unlike Facebook or Twitter, links to the web
aren’t allowed. The number of Discover spots are limited and highly coveted.
When Yahoo! and Katie Couric, the legendary anchor weren’t bringing in the
numbers, they were let go and the spot was given to BuzzFeed. Jonah Peretti,
the CEO of BuzzFeed, disclosed in 2015 that 21 per cent of his company’s
overall audience came from Snapchat.
Snapchat has made
forays into news and appointed Peter Hamby, the former CNN political reporter
to lead news. But it’s not been an easy ride to gauge what the viewers want. In
an interview with the Fast Company, CNN executive vice president P. Andrew
Morse said, “A lot of people just assumed, Okay, this is a younger demo and
therefore they’re going to want cat videos but that wasn’t the case. They’re
engaging with really smart storytelling, which for us is gratifying.”
Snapchat also ran a
BBC Parorama documentary on the refugee crisis that documented the journey of
migrants in real-time time in what was called a “day-by-day digital
documentary”.
But while there have
been important stories, such as CNN’s ISIS coverage, most of the content on
Discover is fluff.
This hasn’t prevented
the White House from setting up an account on Snapchat. In fact former
president Barack Obama appeared on the company’s in-house political show, Good
Luck America. For 48 hours in the week before the election, Obama appeared
on the app encouraging, urging people to vote for Hillary Clinton. “People,
this is Barack Obama. If I can figure out how to Snapchat, you can figure out
how to go vote.”
With limited spots and
the added cost of specialised teams dedicated to creating Snapchat content,
publishers can reach an audience through their own story.
Every week, The
New Yorker unveils its latest issue in a classy, emoji-free manner,
its tone consistent and content representative of a 91-year-old literary
magazine. In conversation withthe magazine’s media reporter Ken Auletta,
Spiegel at the Association of Magazine Media’s American Magazine Media
Conference in New York, described Discover as a “video magazine” that was the
outcome of a departure from desktops that were defined by text to mobile phones
that are visual.
Spiegel struck a deal
with Vanity Fair (VF) to illustrate how it’s trying to
accommodate publishers who can’t produce 20 videos a day but still want to
reach Snapchat’s audience. This deal saw the highly anticipated Hollywood cover
of the magazine unveiled on the app as well as an exclusive making-of video
about the VF photo shoot, a story about dressing for the Oscars and past
pictures from Vanity Fair’s Oscar Party photo booth. These
weren’t the rehearsed pictures we are accustomed to seeing Hollywood’s leading
actresses in, but raw access to stars who for better or worse appeared real.
Nobody in modern
celebrity culture understands the value of real more than the Kardashian clan.
Their meteoric rise coincided with the eruption of social media. And the first
family of reality TV has juiced digital in every conceivable way with billion
dollar benefits: Kim Kardashian once known for a sex tape appeared on the cover
of Forbes titled “The New Mobile Moguls,” an image that she uploaded on
Instagram accompanied by #NotBadForAGirlWithNoTalent, Kendall Jenner with an
Instagram following of 79.1 million is one of the most sought-after and
highest-paid models in fashion, and Kylie Jenner, who was nine when Keeping
Up with the Kardashians (KUWTK) debuted, is the most followed person
on Snapchat though the exact number of followers hasn’t been disclosed by the
app.
kylizzlemynizzl’s
snaps have propelled her into the stratosphere as a millennial icon. Her snaps
have been emulated, her long stares into the camera as she lip syncs have catapulted
obscure R&B artists to international fame. She is like any other
19-year-old, only she is driving a Ferrari, wearing off-the-runway collections
and playing with her dogs Norman and Bambi in million dollar mansions that she
owns. Kylie Jenner is a true auteur of our time, writing, producing and
starring in her own show on Snapchat. Her look—plumped-up lips, heavy makeup
and a constantly changing rainbow of hair colors—has young fans in constant
frenzy.
She is selling
herself. She is selling the Kylie Jenner brand, commodifying herself making use
of the most talked about part of her: lips. When Jenner was 17, she injected
her lips with the filler Juvederm, though she initially denied cosmetic surgery
rumours. In a tweet in April 2014, she said:“These plastic surgery rumors hurt
my feelings to be honest, and are kinda insulting.(sic.)” But by May
2015, she confessed, “I have temporary lip fillers. It’s just an insecurity of
mine, and it’s what I wanted to do,” on KUWTK.
The truth was out but
it also created a fascination with Kylie Jenner’s pout, kind of like the one
with Tina Turner’s legs and Jennifer Lopez’s derrière. And she sold that.
These seemingly
innocent Kylie’s Lip Kits (liquid matte lipsticks with lip liner
duos)—first teased on Snapchat in 2015, designed to create the perfect
“Kylie lip”, and retailed at $29—have resulted in astronomical success. Fans
have stalked her social media accounts, countless websites are dedicated to
reviewing them, there is no consensus on the product but one thing is known:
when the Lip Kits arrive in a marketing tactic known as “the drop”, they will
be announced by a personal message on Snapchat directing fans to her website.
All products will be sold, on an average, in less than a minute. Then the
process will begin again. Since its launch, the line has grown to include
Kyshadows (eye-shadow palettes whose arrival was heralded with Snapchat
tutorials), Kyliner, Kylighters. Money Nation, a web site that describes itself
as personal finance resources, estimate that Kylie Jenner made $8.7 million
from branded merchandise like her Lip Kits.
Attempting to be like
Kylie Jenner is what Kylie Cosmetics is all about. She is a natural in front of
the camera and a digital native in its truest sense on social media engaging
with fans on a peer level. She has set up her businesses and sold products in a
totally different way from traditional retail platforms, proving that her
Snapchat can be a one-woman home shopping network.
Unlike Twitter,
Snapchat doesn’t leave room for a disclaimer like “retweets not endorsements”.
Snapchat surpassed Twitter in 2016 making it more popular by the number
of daily active users. On Snapchat everyone is selling something. Fashion
consultant and style influencer, Mahmoud Sidani, MrMoudz on Snapchat, is
pimping out al Maha Resort, mastering the art of opening gift boxes from big
brands with one hand, endorsing products without ever explicitly saying so.
Huda Kattan, online sensation and CEO of Huda Beauty, who made a career
throughmake-up tutorials is thanking Dior for the dress she will wear later
that night to a Dior event and talking about her nose job because she wants to
be real while Palestinian-born strategy consultant Ola Farhat, Rabitolla on
Snapchat, is mimicking Kylie Jenner, lip syncing to songs from 90s, going
shopping with her dad in IKEA, taking selfies with supermodel Bella Hadid and
living online and letting us into the minutest details of her life. Meanwhile
the Victoria’s Secret’s Angels, a gaggle of the most beautiful women in the
world, have their own story in Coachella, a series of dizzying snaps from the
perspective of one Angel to another.
Product, after
product, after product. Buy, buy, and buy.
In this age of
consumption, when do we stop selling and when do we stop buying? More
pertinently, how do we advertise in this sea of misinformation and abundance?
We’re watching less TV
today than ever before. This doesn’t mean we are watching less video though:
consumers aged 13-24 watch 12.1 hours of video per week on social media such as
YouTube, Netflix and other subscription-video services according to a survey by
Defy Media.
The Indian experience
has been kinder to the box: the time an Indian spends watching TV increased
from 3 hours 15 minutes to 3 hours 30 minutes in 2015 in metros in India
according to Mint. Viewership meanwhile increased from 9 billion in
2013 to 11 billion in 2016, an increase of 22 per cent. Snapchat which
claims to jealously guard it’s numbers has been hesistant to release user data,
be it in North America or India.
According to Bloomberg,
Snapchat’s videos have grown at a dizzying pace climbing as high as 10 billion
views a day in 2016. Facebook recently reported eight billion video views
though YouTube remains the most-viewed video platform among this demographic.
For the global TV ad
market, which is a $213 billion business, there is “tremendous pent-up demand
for big brand advertisers to allocate their brand advertising to digital,” says
Imran Khan, a former investment banker for Credit Suisse who joined Snapchat as
chief strategy officer in December 2016.
At the Video Music Awards (VMAs), 12 million viewers tuned in for Snapchat’s coverage of the MTV VMAs, more than the number who watched the show on TV. MTV’s own Snapchat account attracted 25 million views, whereas MTV the cable network attracted a mere 5 million. It was no surprise that top advertisers such as Cover Girl snapped up the slots on Snapchat despite rates as high as $200,000 per sponsor.
Snapchat has managed
to do what YouTube couldn’t: it has amassed a TV-sized audience who was logging
in within a 24-hour period to consume content that is given to them. “Evan
[Spiegel] views advertising as a product, while most Internet founders view
advertising as a necessary evil,” Khan said in an interview to Bloomberg.
Snapchat rewrote the
rules of the game here as well. It started inserting full-screen video ads from
iconic brands such as Coca-Cola and McDonalds that appeared in the feeds in the
various media channels’ stories. Rather than the horizontal ads we are
accustomed to seeing, ads on Snapchat filled the screen when the smartphone was
held vertically. Snapchat claims that users are nine times more likely to
consume the content if they don’t have to rotate their mobiles. In a 23-page
sales pitch, Snapchat sent to ad agencies in 2015, the company says more than
60 per cent of 13-34-year-old smartphone users in the U.S. are active on the
service and together view more than 2 billion videos a day. That’s already
about half the number of videos people watch on Facebook, which is seven years
older and has 10 times as many members.
Snapchat had a lofty
aim, to be the company that would be victorious in the social network battle,
beating Facebook, Twitter, and YouTube; to shift traditional advertising to
digital, changing the nature of advertising and publishing. But the ads on
Snapchat look old school. They resemble conventional TV spots, not some new
Internet format.
In other ways too,
Snapchat attempts to recreate the feel of 1970s TV. Discover is like
cable TV and the Discover partners are channels. Look at the manner in which we
consume content: how often do you log onto NBC to watch The Ellen Show and
how frequently do you search for Ellen on YouTube? She has 44.1 million
followers on Instagram whereas NBC’s Instagram account has a mere 258k
followers. Spiegel is attempting to turn the clock back and revive an older
broadcasting model where the channel matters as much as the star.
In the heart of
Bollywood, on the 13th floor of a high-rise in Andheri, in a very New York like
work space, Filter Copy is desperate to get a slot on Discover. To this end, it
has hired, Viraj Ghelani, 24 Fifty Shades of Ghe on Snapchat, to manage their Snapchat
account. He already has the followers and will redirect them to Filter Copy’s
page.
The entertainment
industry around them is changing. Traditional methods of auditioning are
altered and people popular online are approached. Traditional production houses,
they predict, will find themselves in a bind like the print media has done
because they are not economically viable anymore.
Ghelani was with
Sonakshi Sinha earlier this month as she promotes her new movie Noor.
She starred in a Snapchat skit titled “Thoughts you have at work” written for
her by Ghelani with two colleagues from Filter Copy. “Can you imagine this
happening before Snapchat, that a young kid would have such access to a star?”
says Ashwin Suresh, one of the co-founders of the social media house.
The founders claim
social media is challenging the existing hierarchy of the film industry. You
need not be connected to get to the top in Bollywood.
Since then Sonakshi
Sinha has told her followers to check out Filter Copy, has been to the offices
of BuzzFeed and shared countless promos of her film Noor. She’s the
most natural of Bollywood stars on Snapchat.
There are plenty of
others giving access into their daily lives as well. In Andheri, Rohan Joshi, a
comedian and member of All India Bakchod, is making millions laugh by writing
puns and making waves in the film industry. Anuya, founder of Books on Toast, a
community for readers and writers is taking us on a tour of the suburbs as she
attempts to get fit. House of Misu, led by two fashion consultants, aims to
fill in a “gaping void in the landscape of fashion and styling in the country.”
So they are positioning themselves as the Kardashians of India, sharing their
glam routine, attending MAC and Mickey Contractor events, enticing users to new
stores and products. Miss Malini, India’s social media queen, conducts
interviews on Snapchat, takes us behind the scenes at Fashion shows and lets
followers live vicariously through her.
“Snapchat is here, it
is changing the way we communicate,” says Ghelani.
Spiegel is everything
Mark Zuckerberg is not. Whereas Zuckerberg is a tech nerd in a hoodie, Spiegel
is the fur coat wearing, puppy hugging cover star of Vogue.
Zuckerberg allows us access into his life on Facebook, Spiegel has never
tweeted, his Twitter feed is empty, and his Facebook page doesn’t exist. This
restraint makes him one of the most-talked about men in the tech world, gossip
magazines run stories about his relationship with Miranda Kerr, the former
Victoria’s Secret supermodel. Indeed it was she who shared snaps of Spiegel and
Chief Technology Officer Bobby Murphy when they rang the opening bell at the
New York Stock Exchange in March. On its first day, Snapchat shares hovered at
$25 before closing at $24.48, valuing the company at more than $34 billion on
its stock debut making Spiegel the youngest chief executive of a company listed
on Nasdaq or the NYSE. But controversy follows Spiegel.
After a series of
leaked emails from his days at Stanford that contain commandments such as “put
your large kappa sigma dick down her throat,” to the more recent controversy
where a former colleague alleges that Spiegel said that Snapchat is an app for
“rich people” and that he doesn’t want to expand into “poor countries like
India and Spain,” shares of Snap Inc. fell by 1.5 per cent that led it to close
at its lowest level in nearly a month.
The larger question
though is how Snapchat will survive in Facebook’s world of two billion users?
What Zuckerberg
couldn’t buy, he copied. Fifteen times. Facebook-owned Instagram and WhatsApp
have already gotten “Stories” update before Facebook rolled it out to its
users. Now Facebook users can share content to a Snapchat clone called
“Facebook stories” that appears above News Feed on mobile and works similar to
Instagram’s 24-hour slideshow.
Mark Zuckerberg has
been careful with timing, making crucial announcements such as unveiling
Snapchat-like features a day after Snap received positive ratings, including a
buy rating from Goldman Sachs when it debuted its IPO at $30 billion. After
Zuckerberg’s announcement, shares of Snap Inc. fell by 5 per cent. But Snapchat
has kept innovating, recently launching Spectacles. These funky sunglasses have
cameras embedded in them and attempt to succeed where Google Glass failed. Khloe
Kardashian has already tried them while working out at the gym. Spectacles
aren’t sold in stores but rather in vending machines that pop up in random
places. Users keep an eye on the Spectacles website and rush to locations,
fuelling “the drop” culture. This is the same technique Kylie Jenner employs
when she wants to sell her Lip Kits.
The number of users on
Instagram’s Story section outnumber the users on Snapchat. But just the fact
that Instagram, a site for perfect curation would engage in something as
transient as Snapchat, is indicative of a broader trend in social media. As
Casey Johnston writes in The New Yorker, “… the app’s introduction
of an expiring highlight reel is more than a shameless grab for one of
Snapchat’s core features. It’s a response to a demand: on an Internet that
always remembers, we are fighting for places we can go to forget.”
Snapchat lets us do
just that, in theory.
(The cover story of the May 2017 edition of Fountain Ink.)